Shipping and returns

MAC ECOMMERCE PTY LTD quotes delivery after you email an order enquiry to support@dronepartsguide.com. We do not publish a carrier rate card here because the cost depends on the tray and the delivery suburb.

Delivery

We only quote addresses in Australia. Timing is confirmed in the reply email. There is no store pick-up advertised on this site.

Consumer guarantees

Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

A change of mind is not an automatic cooling-off right for this ordinary online sale of goods. If you ask to return an unused part, we will say in writing whether we can accept it and on what terms. That reply does not limit your ACL rights.

Batteries and damaged goods

Lithium packs must be packed as advised in the fulfilment email. If a part arrives damaged, photograph the carton and write to support@dronepartsguide.com before using the goods.